Incidents reported on status page for Masana https://status.masana.care/ https://d1lppblt9t2x15.cloudfront.net/logos/5988d2e3440eb96326e3e4ebfa5ca6be.jpeg https://status.masana.care/ en https://status.masana.care/ Mon, 19 Jan 2026 23:24:47 +0000 https://status.masana.care/#5711a4891429587b696e7a84ac278cac07f1aab1b91890b854b498a8821ca8e6 Portail recovered https://status.masana.care/ Mon, 19 Jan 2026 23:24:18 +0000 https://status.masana.care/#7395a76949f9ac571a688551addb8e933b26793e3981ca603146c957e3a3320b RESTful API recovered https://status.masana.care/ Mon, 19 Jan 2026 22:56:09 +0000 https://status.masana.care/#5711a4891429587b696e7a84ac278cac07f1aab1b91890b854b498a8821ca8e6 Portail went down https://status.masana.care/ Mon, 19 Jan 2026 22:55:11 +0000 https://status.masana.care/#7395a76949f9ac571a688551addb8e933b26793e3981ca603146c957e3a3320b RESTful API went down https://status.masana.care/ Thu, 08 Jan 2026 13:55:08 +0000 https://status.masana.care/#75fd5ee35dc53b7f9b33deb2631314f63abcbddb59e6513b95da95f7db34137e Portail recovered https://status.masana.care/ Thu, 08 Jan 2026 13:54:39 +0000 https://status.masana.care/#0a95d695d7db933e30665c5e42f7f667608ab21716daf137177a6d33540f11b8 RESTful API recovered https://status.masana.care/ Thu, 08 Jan 2026 12:25:14 +0000 https://status.masana.care/#75fd5ee35dc53b7f9b33deb2631314f63abcbddb59e6513b95da95f7db34137e Portail went down https://status.masana.care/ Thu, 08 Jan 2026 12:24:32 +0000 https://status.masana.care/#0a95d695d7db933e30665c5e42f7f667608ab21716daf137177a6d33540f11b8 RESTful API went down https://status.masana.care/ Sat, 27 Dec 2025 00:25:03 +0000 https://status.masana.care/#4ae660ed67be57f330bbba9674580ac759578cbe12c30c3aa435aea4691710af Portail recovered https://status.masana.care/ Fri, 26 Dec 2025 23:55:11 +0000 https://status.masana.care/#4ae660ed67be57f330bbba9674580ac759578cbe12c30c3aa435aea4691710af Portail went down https://status.masana.care/ Thu, 13 Nov 2025 10:45:35 +0000 https://status.masana.care/#7fc8bf9c27f82cdb8b4044ff671b58abf644b110d85f47ab6e085d0e50a1ac21 RESTful API recovered https://status.masana.care/ Thu, 13 Nov 2025 09:16:14 +0000 https://status.masana.care/#7fc8bf9c27f82cdb8b4044ff671b58abf644b110d85f47ab6e085d0e50a1ac21 RESTful API went down https://status.masana.care/incident/729920 Wed, 24 Sep 2025 13:27:00 -0000 https://status.masana.care/incident/729920#d620ac2b115e6a36fe67ad5393c99c0cf364b3127dcbf04ffae8a5258ddfa27e The issue affects only some users. We are working on a fix for them. https://status.masana.care/incident/729920 Wed, 24 Sep 2025 13:27:00 -0000 https://status.masana.care/incident/729920#d620ac2b115e6a36fe67ad5393c99c0cf364b3127dcbf04ffae8a5258ddfa27e The issue affects only some users. We are working on a fix for them. https://status.masana.care/incident/729920 Tue, 23 Sep 2025 12:34:00 -0000 https://status.masana.care/incident/729920#2007b251cad6c172924578525855cfc4ec8093997cec502741c31d8e0282ba09 We have detected issues with itsme® authentication. Preventing users to authenticate with itsme from the mobile application. Password authentication is available and the whole system is working as expected. https://status.masana.care/incident/729920 Tue, 23 Sep 2025 12:34:00 -0000 https://status.masana.care/incident/729920#2007b251cad6c172924578525855cfc4ec8093997cec502741c31d8e0282ba09 We have detected issues with itsme® authentication. Preventing users to authenticate with itsme from the mobile application. Password authentication is available and the whole system is working as expected. https://status.masana.care/incident/386031 Thu, 20 Jun 2024 06:53:00 -0000 https://status.masana.care/incident/386031#e3b73afcb8b00f77ddecb007fa14f4fac76d10e6399673ccbc82e76dca6a76c4 🇫🇷 La mise à jour `1.4.1` de l'application **iOS** est disponible. Cette mise à jour est nécessaire pour utiliser l'écosystème. 🇬🇧 The required update `v1.4.1` is available for **iOS**. This update is required to use our system. https://status.masana.care/incident/386031 Thu, 20 Jun 2024 06:53:00 -0000 https://status.masana.care/incident/386031#e3b73afcb8b00f77ddecb007fa14f4fac76d10e6399673ccbc82e76dca6a76c4 🇫🇷 La mise à jour `1.4.1` de l'application **iOS** est disponible. Cette mise à jour est nécessaire pour utiliser l'écosystème. 🇬🇧 The required update `v1.4.1` is available for **iOS**. This update is required to use our system. https://status.masana.care/incident/386031 Wed, 19 Jun 2024 14:13:00 -0000 https://status.masana.care/incident/386031#1f389be024580b1e738c44c66025eafa48158b73e43a68cdf656756a1753014c 🇫🇷 L'API et le portail sont accessibles. Nous attendons les validations des stores iOS et Android pour la publication de l'application. **Note :** Les nouvelles adresses sont disponibles ci-dessous. 🇬🇧Both the API and portail are availables. We are waiting validation from iOS and Android stores to publish the application. **Note:** The urls have changed, see below. + Portal: https://portal.masana.care + Api: https://api.masana.care https://status.masana.care/incident/386031 Wed, 19 Jun 2024 14:13:00 -0000 https://status.masana.care/incident/386031#1f389be024580b1e738c44c66025eafa48158b73e43a68cdf656756a1753014c 🇫🇷 L'API et le portail sont accessibles. Nous attendons les validations des stores iOS et Android pour la publication de l'application. **Note :** Les nouvelles adresses sont disponibles ci-dessous. 🇬🇧Both the API and portail are availables. We are waiting validation from iOS and Android stores to publish the application. **Note:** The urls have changed, see below. + Portal: https://portal.masana.care + Api: https://api.masana.care https://status.masana.care/incident/386031 Wed, 19 Jun 2024 07:21:00 -0000 https://status.masana.care/incident/386031#266c11b0b9ec4df65cd4f2fd208428ea1187a61bb9c2a2bb0e18a6a24414a61a 🇫🇷 L'API est de nouveau disponible sous l'adresse `https://api.masana.care/v1/` 🇬🇧 Our API is up. However, the URL has been changed to `https://api.masana.care/v1/` https://status.masana.care/incident/386031 Wed, 19 Jun 2024 07:21:00 -0000 https://status.masana.care/incident/386031#266c11b0b9ec4df65cd4f2fd208428ea1187a61bb9c2a2bb0e18a6a24414a61a 🇫🇷 L'API est de nouveau disponible sous l'adresse `https://api.masana.care/v1/` 🇬🇧 Our API is up. However, the URL has been changed to `https://api.masana.care/v1/` https://status.masana.care/incident/386031 Tue, 18 Jun 2024 14:09:00 -0000 https://status.masana.care/incident/386031#eeba098b6b39e042ece96dcbafb8a5c0ce5843b7f532d661f762be58bc576ccb FR: Nous opérons des modifications sur le réseau. Les services se remettent en place. Mais, l'application et le portail sont toujours indisponibles. Nous vous tiendrons informés de l'évolution. EN: All the system will be down during the intervention. Some services are restarting. However, the app and portal are still unavailable. We will keep you informed. https://status.masana.care/incident/386031 Tue, 18 Jun 2024 14:09:00 -0000 https://status.masana.care/incident/386031#eeba098b6b39e042ece96dcbafb8a5c0ce5843b7f532d661f762be58bc576ccb FR: Nous opérons des modifications sur le réseau. Les services se remettent en place. Mais, l'application et le portail sont toujours indisponibles. Nous vous tiendrons informés de l'évolution. EN: All the system will be down during the intervention. Some services are restarting. However, the app and portal are still unavailable. We will keep you informed.