Incidents reported on status page for Masana https://status.masana.care/ https://d1lppblt9t2x15.cloudfront.net/logos/5988d2e3440eb96326e3e4ebfa5ca6be.jpeg https://status.masana.care/ en https://status.masana.care/incident/941296 Thu, 02 Jul 2026 10:55:00 -0000 https://status.masana.care/incident/941296#d6ca56038b52a6fdfe43e4ffcf2374a19f22516d74e83cb7f3239155abc32448 FR: Le problème est résolu. Tous les services sont de nouveau opérationnels. NL: Het probleem is opgelost. Alle diensten zijn weer beschikbaar. EN: The issue has been resolved. All services are fully operational again. https://status.masana.care/incident/941296 Thu, 02 Jul 2026 10:40:00 -0000 https://status.masana.care/incident/941296#f7c23a83edca1de7b8df99e9e0973cb831005be0814608ec3c50783d2936699d FR: La cause du problème a été identifiée et le service est en cours de rétablissement. Nous vérifions actuellement l'état du système avant de clôturer cet incident. NL: De oorzaak van het probleem is vastgesteld en de dienstverlening wordt momenteel hersteld. We controleren momenteel de status van het systeem voordat we dit incident afsluiten. EN: The root cause of the issue has been identified, and the service is currently being restored. We are verifying the system's status before resolving this incident. https://status.masana.care/incident/941296 Thu, 02 Jul 2026 08:42:00 -0000 https://status.masana.care/incident/941296#1d2e46dbb83d96e5fd61511a3cc4a539c09cc94dd88737ceef0f831d56240620 FR: L'incident est confirmé et fait actuellement l'objet d'une investigation par notre fournisseur. NL: Het incident is bevestigd en wordt momenteel onderzocht door onze leverancier. EN: The incident has been confirmed and is currently being investigated by our service provider. https://status.masana.care/incident/941296 Thu, 02 Jul 2026 06:37:00 -0000 https://status.masana.care/incident/941296#70e50d717ddd215a6bfecfb5162a744eeeff31488688438b335a0813b6fe504b FR: Les images et les documents peuvent être temporairement indisponibles. Nous rencontrons actuellement un problème avec notre service de stockage. NL: Afbeeldingen en documenten kunnen tijdelijk niet beschikbaar zijn. We ondervinden momenteel een probleem met onze opslagdienst. EN: Images and documents may be temporarily unavailable. We are currently experiencing an issue with our storage service. https://status.masana.care/incident/911840 Wed, 03 Jun 2026 08:56:00 -0000 https://status.masana.care/incident/911840#17b3242ac3122e07936628079e54e5d7031d751925f46ffe075cc22a05947e35 Issue is solved. Please contact us if any problem remains. https://status.masana.care/incident/911840 Wed, 03 Jun 2026 08:51:00 -0000 https://status.masana.care/incident/911840#38ebf08d5bbfe54f84815ae33e051eb6285a45d0564728dc71f79928ae4144c1 The issue should be fixed. We are monitoring it. https://status.masana.care/incident/911840 Wed, 03 Jun 2026 08:47:00 -0000 https://status.masana.care/incident/911840#99b300aed2160f2c81bd967686175e403e09e2af20f4ff72a2d11bbfcde83305 We are actively working on the it. Everything will be back soon. https://status.masana.care/incident/911840 Wed, 03 Jun 2026 08:41:00 -0000 https://status.masana.care/incident/911840#1aa953e43cb2d09f7af40958ccab5355003e6092575bbbd3fbaf44f5773a6f4a English version provided below. Nederlandse versie hieronder. **FR** - Le service d’authentification peut être indisponible pour certains bénéficiaires. Ce problème sera résolu dans quelques minutes. Le service peut être indisponible pendant quelques minutes. **NL** - De authenticatieservice kan voor sommige begunstigden niet beschikbaar zijn. Dit probleem zal binnen enkele minuten worden opgelost. De dienst kan gedurende enkele minuten niet beschikbaar zijn. **EN** - The authentication service may be unavailable for some beneficiaries. This issue will be resolved within a few minutes. The service may be unavailable for a few minutes. https://status.masana.care/incident/729920 Wed, 24 Sep 2025 13:27:00 -0000 https://status.masana.care/incident/729920#d620ac2b115e6a36fe67ad5393c99c0cf364b3127dcbf04ffae8a5258ddfa27e The issue affects only some users. We are working on a fix for them. https://status.masana.care/incident/729920 Tue, 23 Sep 2025 12:34:00 -0000 https://status.masana.care/incident/729920#2007b251cad6c172924578525855cfc4ec8093997cec502741c31d8e0282ba09 We have detected issues with itsme® authentication. Preventing users to authenticate with itsme from the mobile application. Password authentication is available and the whole system is working as expected. https://status.masana.care/incident/386031 Thu, 20 Jun 2024 06:53:00 -0000 https://status.masana.care/incident/386031#e3b73afcb8b00f77ddecb007fa14f4fac76d10e6399673ccbc82e76dca6a76c4 🇫🇷 La mise à jour `1.4.1` de l'application **iOS** est disponible. Cette mise à jour est nécessaire pour utiliser l'écosystème. 🇬🇧 The required update `v1.4.1` is available for **iOS**. This update is required to use our system. https://status.masana.care/incident/386031 Wed, 19 Jun 2024 14:13:00 -0000 https://status.masana.care/incident/386031#1f389be024580b1e738c44c66025eafa48158b73e43a68cdf656756a1753014c 🇫🇷 L'API et le portail sont accessibles. Nous attendons les validations des stores iOS et Android pour la publication de l'application. **Note :** Les nouvelles adresses sont disponibles ci-dessous. 🇬🇧Both the API and portail are availables. We are waiting validation from iOS and Android stores to publish the application. **Note:** The urls have changed, see below. + Portal: https://portal.masana.care + Api: https://api.masana.care https://status.masana.care/incident/386031 Wed, 19 Jun 2024 07:21:00 -0000 https://status.masana.care/incident/386031#266c11b0b9ec4df65cd4f2fd208428ea1187a61bb9c2a2bb0e18a6a24414a61a 🇫🇷 L'API est de nouveau disponible sous l'adresse `https://api.masana.care/v1/` 🇬🇧 Our API is up. However, the URL has been changed to `https://api.masana.care/v1/` https://status.masana.care/incident/386031 Tue, 18 Jun 2024 14:09:00 -0000 https://status.masana.care/incident/386031#eeba098b6b39e042ece96dcbafb8a5c0ce5843b7f532d661f762be58bc576ccb FR: Nous opérons des modifications sur le réseau. Les services se remettent en place. Mais, l'application et le portail sont toujours indisponibles. Nous vous tiendrons informés de l'évolution. EN: All the system will be down during the intervention. Some services are restarting. However, the app and portal are still unavailable. We will keep you informed.