Back to overview
Degraded

itsme authentication unavailable

Sep 23, 2025 at 12:34pm UTC
Affected services
masana iOS
masana Android

Resolved
Sep 24, 2025 at 01:27pm UTC

The issue affects only some users. We are working on a fix for them.

Created
Sep 23, 2025 at 12:34pm UTC

We have detected issues with itsmeĀ® authentication. Preventing users to authenticate with itsme from the mobile application.
Password authentication is available and the whole system is working as expected.